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Here’s a clear, step-by-step way to complain to Priceline and improve your chances of getting results: 1. Use Priceline’s Official Support First
This is the fastest and most important step.
- Help Center / Contact Form:
Go to Priceline’s Help Center and select the issue related to your booking (refund, cancellation, billing, hotel/flight issue). Submit your complaint in writing so there’s a record. - Live Chat (24/7):
Available through the Help Center. Chat often works faster than email. - Phone Support (U.S./Canada):
📞 1-866-829-1086
Have your itinerary number, booking date, and payment details ready.
When you complain:
- State the problem clearly (what went wrong).
- Include booking number, dates, and amount charged.
- Say exactly what you want (refund, rebooking, credit).
- Keep screenshots, emails, and chat transcripts.
Tip: If the agent can’t help, politely ask for a supervisor or escalation. 3. Follow Up If You Don’t Get a Response
If Priceline doesn’t resolve the issue within a reasonable time:
- Reply to the same ticket/email instead of opening new ones.
- Reference your case or ticket number.
- Stay firm but professional.
If your complaint is ignored or unfairly denied:
- Better Business Bureau (BBB):
File a complaint against Priceline.com LLC. Companies often respond quickly here. - Credit Card Dispute:
If you were wrongly charged, contact your card issuer and request a chargeback. - Consumer Protection Office:
File a complaint with your state’s consumer affairs or attorney general.
- Message or publicly tag Priceline on X (Twitter) or Facebook with a brief, factual complaint and your case number. This often triggers faster attention.
- Don’t rely on just one contact attempt.
- Written complaints work better than calls alone.
- Escalation and documentation are critical.
If you want, I can write a strong complaint message tailored to your issue (refund delay, cancellation, overcharge, hotel problem, flight issue). Just tell me what happened.
