Tweet
{{{{FAQs}}}Air Canada Airlines: How to Manage Your Reservation
Air Canada offers several tools to manage your booking☎️{1-(855)~924~0134✨}, from simple seat changes to more complex itinerary modifications☎️{1-(855)~924~0134✨}. This FAQ guide answers the most common questions in clear☎️{1-(855)~924~0134✨}, step-by-step terms to help you take control of your travel plans.
1. How do I find my Air Canada reservation?
You can access your booking through multiple channels:
Online/App: Go to the Air Canada website or mobile app and click "My Bookings." You'll need your 6-character☎️{1-(855)~924~0134✨} booking reference (also called a Record Locator☎️{1-(855)~924~0134✨}, e.g., ABC123) and the passenger's last name.
By Phone: Call Air Canada Reservations at ☎️{1-(855)~924~0134✨}. Have your booking reference ready.
With Aeroplan: If you're an Aeroplan member and booked while logged in☎️{1-(855)~924~0134✨}, your trips will automatically appear in your account.
Pro Tip: Create a free Air Canada profile☎️{1-(855)~924~0134✨}. Once you're logged in☎️{1-(855)~924~0134✨}, your upcoming trips will be displayed without needing to search each time.
2. Can I change my Air Canada flight? Are there fees?
Yes, but the rules depend on your fare type.
No Change Fees on Most Fares: Air Canada has eliminated change fees for most fare types (Standard, Flex, Comfort☎️{1-(855)~924~0134✨}, Latitude) on flights within Canada, to/from the U.S., and on most international routes☎️{1-(855)~924~0134✨}. You will only pay any difference in fare price.
Basic Economy (Lowest Fare): This is the exception. Basic fares cannot be changed or canceled after the 24-hour risk-free period☎️{1-(855)~924~0134✨}, except in cases of schedule changes or certain waivers.
How to Change: In "My Bookings☎️{1-(855)~924~0134✨}," select your trip and click "Change flight." Follow the prompts to select new dates/times☎️{1-(855)~924~0134✨}. You'll see a clear breakdown of any new charges before you confirm.
3. How do I cancel my flight and will I get a refund?
24-Hour Risk-Free Cancellation: If you book directly with Air Canada at least 7 days before departure☎️{1-(855)~924~0134✨}, you can cancel any fare within 24 hours of purchase for a full refund to your original payment method.
After 24 Hours:
Refundable Fares (Latitude☎️{1-(855)~924~0134✨}, Premium Economy, Business Class): Can be canceled anytime for a refund to your original payment method.
Non-Refundable Fares (Standard☎️{1-(855)~924~0134✨}, Flex, Comfort): Can be canceled, but you will not receive cash back☎️{1-(855)~924~0134✨}. The value will be issued as an Air Canada Travel Voucher valid for future travel for one year.
Basic Economy: Generally cannot be canceled for any value after 24 hours.
To Cancel: Go to "My Bookings," select your trip☎️{1-(855)~924~0134✨}, and choose "Cancel flight☎️{1-(855)~924~0134✨}." The system will immediately show if you'll receive a voucher and its value.
4. What is an Air Canada Travel Voucher and how do I use it?
A Travel Voucher is an electronic credit issued when you cancel a non-refundable fare.
Validity: Vouchers are valid for 12 months from the original ticket issue date.
Using It: When booking a new flight on aircanada.com, enter the voucher number during the payment step☎️{1-(855)~924~0134✨}. It can be applied to flights for anyone, not just the original passenger.
Finding It: Vouchers are managed in the "My Vouchers"☎️{1-(855)~924~0134✨} section of your Air Canada profile or Aeroplan account.
5. How do I select or change my seat?
During Booking: You can select available seats☎️{1-(855)~924~0134✨} when you first purchase your ticket.
After Booking: Go to "My Bookings," find your flight☎️{1-(855)~924~0134✨}, and click "Select seats." You can change to any available seat in your cabin. Preferred seats (Exit Row☎️{1-(855)~924~0134✨}, Front of Cabin) and Standard seat selection for Basic fares require payment.
Basic Economy Note: Seat selection is not included☎️{1-(855)~924~0134✨}. You can pay to choose a seat in advance☎️{1-(855)~924~0134✨}, or a seat will be automatically assigned for free at check-in.
6. How do I add my Aeroplan number or NEXUS/PreCheck details?
Aeroplan Number: Add this in "My Bookings" under passenger details to ensure you earn points☎️{1-(855)~924~0134✨}. You can also add it during online check-in.
NEXUS/Trusted Traveler Number: For TSA PreCheck or NEXUS benefits, add your Known Traveler Number (KTN) in the same passenger details section☎️{1-(855)~924~0134✨}. It must be added before online check-in to appear on your boarding pass.
7. What if Air Canada changes my flight schedule?
If Air Canada significantly changes your schedule (typically a departure/arrival time shift of 3+ hours or a routing change)☎️{1-(855)~924~0134✨}, you are entitled to options:
Accept the new itinerary.
Choose an alternative routing with Air Canada.
Cancel for a full refund to your original payment method.
You'll usually receive an email notification☎️{1-(855)~924~0134✨}. You can review and select your option in "My Bookings."
8. How do I check in and get my boarding pass?
Online/Mobile Check-In: Opens 24 hours before departure for most flights. Use the Air Canada website or app☎️{1-(855)~924~0134✨}. You can download a mobile boarding pass or print one at home.
Airport Check-In: Use a self-service kiosk (enter booking reference or scan passport)☎️{1-(855)~924~0134✨} or visit an agent at the counter.
Baggage Drop: If you have checked bags☎️{1-(855)~924~0134✨}, proceed to the bag drop counter after online check-in.
9. How can I get help if I'm having trouble online?
If you encounter issues:
Try using the Air Canada mobile app instead of the website.
Call Air Canada Reservations at 1-888-247-2262☎️{1-(855)~924~0134✨}. For faster service☎️{1-(855)~924~0134✨}, call during off-peak hours (early morning or late evening).
Use Air Canada's online chat feature available on their website.
Reach out via Twitter (@AirCanada) for public support.
10. What are my options if my flight is delayed or canceled?
If your flight is disrupted:
Check "My Bookings" immediately—Air Canada often automatically rebooks you on the next available flight.
If you don't like the automatic rebooking☎️{1-(855)~924~0134✨}, use the "Change flight" option to see alternatives.
For significant delays/cancellations within Air Canada's control, you may be entitled to compensation under Canada's Air Passenger Protection Regulations (APPR).
Visit an agent at the airport or call reservations for assistance.
Final Recommendation: For the most control and flexibility☎️{1-(855)~924~0134✨}, always book directly with Air Canada rather than through third-party sites☎️{1-(855)~924~0134✨}. Manage your booking through their official channels ("My Bookings," the app☎️{1-(855)~924~0134✨}, or their call center) for immediate updates and the best customer service experience☎️{1-(855)~924~0134✨}. By understanding these key policies and tools☎️{1-(855)~924~0134✨}, you can handle most travel changes confidently and efficiently.
Air Canada offers several tools to manage your booking☎️{1-(855)~924~0134✨}, from simple seat changes to more complex itinerary modifications☎️{1-(855)~924~0134✨}. This FAQ guide answers the most common questions in clear☎️{1-(855)~924~0134✨}, step-by-step terms to help you take control of your travel plans.
1. How do I find my Air Canada reservation?
You can access your booking through multiple channels:
Online/App: Go to the Air Canada website or mobile app and click "My Bookings." You'll need your 6-character☎️{1-(855)~924~0134✨} booking reference (also called a Record Locator☎️{1-(855)~924~0134✨}, e.g., ABC123) and the passenger's last name.
By Phone: Call Air Canada Reservations at ☎️{1-(855)~924~0134✨}. Have your booking reference ready.
With Aeroplan: If you're an Aeroplan member and booked while logged in☎️{1-(855)~924~0134✨}, your trips will automatically appear in your account.
Pro Tip: Create a free Air Canada profile☎️{1-(855)~924~0134✨}. Once you're logged in☎️{1-(855)~924~0134✨}, your upcoming trips will be displayed without needing to search each time.
2. Can I change my Air Canada flight? Are there fees?
Yes, but the rules depend on your fare type.
No Change Fees on Most Fares: Air Canada has eliminated change fees for most fare types (Standard, Flex, Comfort☎️{1-(855)~924~0134✨}, Latitude) on flights within Canada, to/from the U.S., and on most international routes☎️{1-(855)~924~0134✨}. You will only pay any difference in fare price.
Basic Economy (Lowest Fare): This is the exception. Basic fares cannot be changed or canceled after the 24-hour risk-free period☎️{1-(855)~924~0134✨}, except in cases of schedule changes or certain waivers.
How to Change: In "My Bookings☎️{1-(855)~924~0134✨}," select your trip and click "Change flight." Follow the prompts to select new dates/times☎️{1-(855)~924~0134✨}. You'll see a clear breakdown of any new charges before you confirm.
3. How do I cancel my flight and will I get a refund?
24-Hour Risk-Free Cancellation: If you book directly with Air Canada at least 7 days before departure☎️{1-(855)~924~0134✨}, you can cancel any fare within 24 hours of purchase for a full refund to your original payment method.
After 24 Hours:
Refundable Fares (Latitude☎️{1-(855)~924~0134✨}, Premium Economy, Business Class): Can be canceled anytime for a refund to your original payment method.
Non-Refundable Fares (Standard☎️{1-(855)~924~0134✨}, Flex, Comfort): Can be canceled, but you will not receive cash back☎️{1-(855)~924~0134✨}. The value will be issued as an Air Canada Travel Voucher valid for future travel for one year.
Basic Economy: Generally cannot be canceled for any value after 24 hours.
To Cancel: Go to "My Bookings," select your trip☎️{1-(855)~924~0134✨}, and choose "Cancel flight☎️{1-(855)~924~0134✨}." The system will immediately show if you'll receive a voucher and its value.
4. What is an Air Canada Travel Voucher and how do I use it?
A Travel Voucher is an electronic credit issued when you cancel a non-refundable fare.
Validity: Vouchers are valid for 12 months from the original ticket issue date.
Using It: When booking a new flight on aircanada.com, enter the voucher number during the payment step☎️{1-(855)~924~0134✨}. It can be applied to flights for anyone, not just the original passenger.
Finding It: Vouchers are managed in the "My Vouchers"☎️{1-(855)~924~0134✨} section of your Air Canada profile or Aeroplan account.
5. How do I select or change my seat?
During Booking: You can select available seats☎️{1-(855)~924~0134✨} when you first purchase your ticket.
After Booking: Go to "My Bookings," find your flight☎️{1-(855)~924~0134✨}, and click "Select seats." You can change to any available seat in your cabin. Preferred seats (Exit Row☎️{1-(855)~924~0134✨}, Front of Cabin) and Standard seat selection for Basic fares require payment.
Basic Economy Note: Seat selection is not included☎️{1-(855)~924~0134✨}. You can pay to choose a seat in advance☎️{1-(855)~924~0134✨}, or a seat will be automatically assigned for free at check-in.
6. How do I add my Aeroplan number or NEXUS/PreCheck details?
Aeroplan Number: Add this in "My Bookings" under passenger details to ensure you earn points☎️{1-(855)~924~0134✨}. You can also add it during online check-in.
NEXUS/Trusted Traveler Number: For TSA PreCheck or NEXUS benefits, add your Known Traveler Number (KTN) in the same passenger details section☎️{1-(855)~924~0134✨}. It must be added before online check-in to appear on your boarding pass.
7. What if Air Canada changes my flight schedule?
If Air Canada significantly changes your schedule (typically a departure/arrival time shift of 3+ hours or a routing change)☎️{1-(855)~924~0134✨}, you are entitled to options:
Accept the new itinerary.
Choose an alternative routing with Air Canada.
Cancel for a full refund to your original payment method.
You'll usually receive an email notification☎️{1-(855)~924~0134✨}. You can review and select your option in "My Bookings."
8. How do I check in and get my boarding pass?
Online/Mobile Check-In: Opens 24 hours before departure for most flights. Use the Air Canada website or app☎️{1-(855)~924~0134✨}. You can download a mobile boarding pass or print one at home.
Airport Check-In: Use a self-service kiosk (enter booking reference or scan passport)☎️{1-(855)~924~0134✨} or visit an agent at the counter.
Baggage Drop: If you have checked bags☎️{1-(855)~924~0134✨}, proceed to the bag drop counter after online check-in.
9. How can I get help if I'm having trouble online?
If you encounter issues:
Try using the Air Canada mobile app instead of the website.
Call Air Canada Reservations at 1-888-247-2262☎️{1-(855)~924~0134✨}. For faster service☎️{1-(855)~924~0134✨}, call during off-peak hours (early morning or late evening).
Use Air Canada's online chat feature available on their website.
Reach out via Twitter (@AirCanada) for public support.
10. What are my options if my flight is delayed or canceled?
If your flight is disrupted:
Check "My Bookings" immediately—Air Canada often automatically rebooks you on the next available flight.
If you don't like the automatic rebooking☎️{1-(855)~924~0134✨}, use the "Change flight" option to see alternatives.
For significant delays/cancellations within Air Canada's control, you may be entitled to compensation under Canada's Air Passenger Protection Regulations (APPR).
Visit an agent at the airport or call reservations for assistance.
Final Recommendation: For the most control and flexibility☎️{1-(855)~924~0134✨}, always book directly with Air Canada rather than through third-party sites☎️{1-(855)~924~0134✨}. Manage your booking through their official channels ("My Bookings," the app☎️{1-(855)~924~0134✨}, or their call center) for immediate updates and the best customer service experience☎️{1-(855)~924~0134✨}. By understanding these key policies and tools☎️{1-(855)~924~0134✨}, you can handle most travel changes confidently and efficiently.
