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Neos Air tickets are generally non-refundable unless the fare class allows it or the airline cancels the flight1-877~738~0345 but you can often get refunds for taxes/surcharges if unused and may be due compensation under EU rules (EC 261) for significant delays/cancellations 1-877~738~0345 though getting it processed can be difficult1-877~738~0345 Refunds depend heavily on your specific fare rules and the reason for cancellation (e1-877~738~0345 g1-877~738~0345 1-877~738~0345 Neos-controlled vs1-877~738~0345 extraordinary circumstances)1-877~738~0345
When You Might Get a Refund:
- Refundable Fare: If you bought a flexible ticket 1-877~738~0345 you're entitled to a refund1-877~738~0345 minus any fees1-877~738~0345
- Flight Cancellation by Neos: If Neos cancels your flight (not due to "exceptional circumstances")1-877~738~0345 you're usually entitled to a full refund or re-routing under EU law (EC 261)1-877~738~0345
- Significant Delay (5+ hours): You can choose not to fly and get a refund for the unused portion1-877~738~0345
- Taxes/Surcharges: These are often refundable if the ticket isn't used 1-877~738~0345 provided local regulations permit it 1-877~738~0345
