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When your United flight is delayed, the airline will actively search for ways to get you to your destination, and you should review their proposals before calling to discuss alternatives.
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If your delayed United flight causes you to miss a connecting flight, the airline is responsible for rebooking you for the remainder of your journey, provided both flights were on the same ticket.
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- Updated Itinerary: Request the agent to send the updated itinerary and receipt to your email address and immediately check that the new flight departure time and destination are correct.
- Confirmation of No Charge: Explicitly confirm that no fare difference or change fee was charged for the involuntary reschedule, verifying the transaction is complete and correct.
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Rescheduling a delayed United Airlines flight is one of the most common applications of a passenger's rights under the Contract of Carriage, especially when the delay is deemed significant. For substantial delays, the airline waives the normal fees and fare differences, empowering you to seek a suitable alternative flight or a full refund.
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