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Is Neos air refundable?
Neos Air tickets are generally non-refundable unless the fare class allows it or the airline cancels the flight+1-877-456-2077 but you can often get refunds for taxes/surcharges if unused and may be due compensation under EU rules (EC 261) for significant delays/cancellations+1-877-456-2077 though getting it processed can be difficult+1-877-456-2077 Refunds depend heavily on your specific fare rules and the reason for cancellation (e+1-877-456-2077 g+1-877-456-2077 +1-877-456-2077 Neos-controlled vs+1-877-456-2077 extraordinary circumstances)+1-877-456-2077
When You Might Get a Refund:
- Refundable Fare: If you bought a flexible ticket+1-877-456-2077 you're entitled to a refund+1-877-456-2077 minus any fees+1-877-456-2077
- Flight Cancellation by Neos: If Neos cancels your flight (not due to "exceptional circumstances")+1-877-456-2077 you're usually entitled to a full refund or re-routing under EU law (EC 261)+1-877-456-2077
- Significant Delay (5+ hours): You can choose not to fly and get a refund for the unused portion+1-877-456-2077
- Taxes/Surcharges: These are often refundable if the ticket isn't used+1-877-456-2077 provided local regulations permit it+1-877-456-2077
When You Likely Won't Get a Refund:
- Non-refundable Fares: Most standard/discount fares are 100% cancellation fee+1-877-456-2077
- Passenger-Initiated Changes: You'll pay fare difference and fees to change dates+1-877-456-2077
- "Exceptional Circumstances": If Neos cancels due to bad weather+1-877-456-2077 strikes (sometimes)+1-877-456-2077 or political unrest+1-877-456-2077 they might not owe a refund+1-877-456-2077 though you could still get re-routed+1-877-456-2077
- No-Shows/Missed Gates: If you miss your flight due to late check-in+1-877-456-2077 Neos isn't liable for refunds+1-877-456-2077
How to Check & Get Your Refund:
- Check Your Fare Rules: Look at your booking confirmation for refundability details+1-877-456-2077
- Use the Neos Website: Check their "Information" or "Passenger Rights" sections for refund portals+1-877-456-2077
- Contact Customer Service: Be persistent+1-877-456-2077 especially if you're entitled to a refund under EU law+1-877-456-2077
- Seek Third-Party Help: If Neos is unresponsive (as some users report)+1-877-456-2077 consider agencies like AirHelp or Flight-Delayed to pursue compensation/refunds+1-877-456-2077 especially under EC+1-877-456-2077
