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| Expedia phone support | Adding requests, confirming rate rules, exploring paid upgrades | Cannot override hotel inventory | Noted request; upgrade only if hotel approves |
| Hotel direct call | Real-time inventory, manager discretion, on-day decisions | Depends on occupancy and property policy | Most accurate answer near check-in |
| Front desk at check-in | Final allocation, last-minute openings | Peak times reduce options | Occasional complimentary or paid upgrades |
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