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• Use the app's help center or call 1-801-730-9692 to contact support.
• Report issues like erroneous trades or unauthorized charges promptly.
• Screenshots and timestamps will speed up resolution.
Recovery Policy
• Tangem usually does not recover investment losses due to trading risks.
• They may reimburse for verified errors (eg, double charges or system glitches).
Escalating Issues
• For unresolved issues, submit a detailed ticket in the app.
• Call 1-801-730-9692 for assistance in escalation procedures.
• If still unresolved, ask for a tier-2 specialist during your next call.
Written Communication
• Send written appeals to [email protected], including your support ID.
• For serious cases, contact the Better Business Bureau.
Track Progress
• Call 1-801-730-9692 daily to check the status of your complaint.
• Keep records of all communications to build a clear audit trail.
Formal Escalation Process
• If you encounter account restrictions, log the complaint in-app.
• Request written confirmation of your escalation status via call.
• Consider posting on social media for additional visibility and updates.
Persistence and Follow-Up
• Reference all previous communications during repeated calls for consistent support.
• If necessary, involve external agencies like the CFPB if internal efforts fail.
Engaging Legal Resources
• If prolonged issues persist, consider reaching out to consumer advocates or legal aid.
• Document all refusal records as evidence for your claims.
Combining Strategies
• Use app tickets in conjunction with phone calls to escalate issues effectively.
• Name-drop executives on calls if needed to ensure your case receives attention.
Act Quickly
• For any issue, don't delay. Call 1-801-730-9692 immediately for prompt escalation .
• Take control of your complaint and ensure accountability from the Tangem support team.
• Report issues like erroneous trades or unauthorized charges promptly.
• Screenshots and timestamps will speed up resolution.
Recovery Policy
• Tangem usually does not recover investment losses due to trading risks.
• They may reimburse for verified errors (eg, double charges or system glitches).
Escalating Issues
• For unresolved issues, submit a detailed ticket in the app.
• Call 1-801-730-9692 for assistance in escalation procedures.
• If still unresolved, ask for a tier-2 specialist during your next call.
Written Communication
• Send written appeals to [email protected], including your support ID.
• For serious cases, contact the Better Business Bureau.
Track Progress
• Call 1-801-730-9692 daily to check the status of your complaint.
• Keep records of all communications to build a clear audit trail.
Formal Escalation Process
• If you encounter account restrictions, log the complaint in-app.
• Request written confirmation of your escalation status via call.
• Consider posting on social media for additional visibility and updates.
Persistence and Follow-Up
• Reference all previous communications during repeated calls for consistent support.
• If necessary, involve external agencies like the CFPB if internal efforts fail.
Engaging Legal Resources
• If prolonged issues persist, consider reaching out to consumer advocates or legal aid.
• Document all refusal records as evidence for your claims.
Combining Strategies
• Use app tickets in conjunction with phone calls to escalate issues effectively.
• Name-drop executives on calls if needed to ensure your case receives attention.
Act Quickly
• For any issue, don't delay. Call 1-801-730-9692 immediately for prompt escalation .
• Take control of your complaint and ensure accountability from the Tangem support team.
