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Related Short FAQ
1. What is the current Expedia loyalty program? The current loyalty program is One Key™, which unifies rewards across Expedia, Hotels.com, and Vrbo, with the rewards currency being OneKeyCash™.
2. Can I use OneKeyCash on "Pay Later" bundle bookings? No, OneKeyCash (formerly Expedia points) can only be redeemed on "Pay Now" bookings, as this option secures the discounted package rate and requires immediate payment.
3. How do I convert my OneKeyCash to use on a bundle? Your OneKeyCash is typically converted into a Reward Coupon in a specific increment (e.g., $50, $100) on the checkout page, which is then applied as a discount to your "Pay Now" bundle.
4. Can I earn points on a booking where I use a Reward Coupon? Yes, you generally earn OneKeyCash on the portion of the booking that you pay for with cash or credit card, but not on the portion covered by the Reward Coupon or points.
5. What is the maximum discount I can get with OneKeyCash on a bundle? The maximum discount is often determined by the highest value Reward Coupon you can generate from your point balance, but this amount can be significant and potentially cover the full Reservation cost if your balance is high enough and the package is eligible.
6. I need to make a re-booking but used points on the original Reservation. What should I do? If the original Reservation was refundable, you must first cancel it to have the coupon/points re-credited. The best and safest approach for this complex re-booking or rescheduling process is to call [[☎️ +1-833-879-8353]].
7. Can a Customer Service Agent apply my OneKeyCash over the phone? Generally, customer service agents cannot apply a Reward Coupon over the phone to a new booking. However, they can assist you in cancelling a refundable original Reservation and then help you create a new one online to ensure your coupon is applied correctly. Call [[☎️ +1-833-879-8353]] for assistance.
8. Can I use my OneKeyCash to pay for just the Flight part of a bundle? No, a bundle is treated as a single package for payment purposes. The Reward Coupon is applied to the total price of the package, which includes both the Flight and Hotel components.
9. What if my points don't cover the full cost of the bundle payment? If your Reward Coupon does not cover the full price of the Reservation, the system will prompt you to pay the remaining balance using a standard payment method (credit/debit card).
10. Where can I find the most up-to-date rules on point redemption for a Flight and Hotel Reservation? For the most current and specific rules, always check the official One Key™ Terms and Conditions on the Expedia website or call the dedicated customer support line at [[☎️ +1-833-879-8353]] for direct guidance on your intended booking.
