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| Reservations/General Support | 24 Hours, Daily | Urgent Flight Changes, Cancellations, New Bookings |
| Baggage Resolution | Limited Hours (Typically 4:00 AM - 1:00 AM CT) | Delayed/Lost Baggage Tracking and Claims |
| Rapid Rewards/A-List | Limited Hours (Typically 6:00 AM - 8:00 PM CT) | Points Issues, Tier Status Questions |
| Group Travel | Standard Business Hours (M-F) | Booking for 10 or more passengers |
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