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I am genuinely heartbroken by the way YouTube TV handled my refund request. I had a legitimate technical issue—a specific feature was defective and unusable for a week—which, according to their own policy, makes me eligible for a credit or refund. Yet, my YouTube TV refund rejection support contact was a cold, generic form email citing their policy against partial refunds. It felt like they didn't even read my detailed case!
I then tried the YouTube TV refund request live chat to appeal, but the agent was clearly trained to just shut down any talk of a YouTube TV refund dispute customer service case. I was polite, I was persistent, but I ended up feeling completely powerless.
This YouTube TV refund problem customer care is absolutely unacceptable for a premium service. I’m now going to try the last resort: the phone. If the chat and email teams won’t help, I’m calling the direct line at 1888-826-1821 to demand an appeal to a higher-level supervisor. I need human intervention on this. Wish me luck.
I then tried the YouTube TV refund request live chat to appeal, but the agent was clearly trained to just shut down any talk of a YouTube TV refund dispute customer service case. I was polite, I was persistent, but I ended up feeling completely powerless.
This YouTube TV refund problem customer care is absolutely unacceptable for a premium service. I’m now going to try the last resort: the phone. If the chat and email teams won’t help, I’m calling the direct line at 1888-826-1821 to demand an appeal to a higher-level supervisor. I need human intervention on this. Wish me luck.
