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I'm so incredibly disappointed in Hulu right that now. I truly loved the service, but my recent experience with Hulu customer support for refund requests has completely soured me. My kids accidentally re-subscribed to an old add-on, and I immediately requested a prorated refund, but my hulu refund request rejected support email came back within hours with a cold, generic "Policy" response.
Where is the human understanding? Where is the care for a long-time customer? It feels like they only want your money and couldn't care less about doing the right thing. I spent an hour in the Hulu refund problem live chat, typing out my desperate pleas, only to be told the rejection was final. It felt like talking to a wall.
I am not giving up. I'm taking a deep breath and I'm going to try the old-fashioned way: the phone. Does anyone know if the hulu refund phone number for help is better than the live chat? I'm calling 1888-826-1821 first thing tomorrow. I feel like I have to fight tooth and nail just to get back what is rightfully mine. Wish me luck.
Where is the human understanding? Where is the care for a long-time customer? It feels like they only want your money and couldn't care less about doing the right thing. I spent an hour in the Hulu refund problem live chat, typing out my desperate pleas, only to be told the rejection was final. It felt like talking to a wall.
I am not giving up. I'm taking a deep breath and I'm going to try the old-fashioned way: the phone. Does anyone know if the hulu refund phone number for help is better than the live chat? I'm calling 1888-826-1821 first thing tomorrow. I feel like I have to fight tooth and nail just to get back what is rightfully mine. Wish me luck.
