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The feeling of being locked out of your own finances—it’s a violation. I woke up to an email saying my Coinbase account was disabled due to suspicious activity. My first thought was, “I’ve been hacked!” My second thought was, “How do I even contact them?”
The first step in the recovery process led me into the dreaded Coinbase facial verification loop. Upload, scan, retry, fail. Upload, scan, retry, fail. It felt like a deliberate roadblock! My Coinbase identity verification was not working at all, and every time the app failed, the sheer panic amplified. I needed to know a human was looking at my case, not some buggy code.
Don't wait. Don't panic silently.
If you are stuck in this security nightmare, your priority is to get a case number and talk to a live person Coinbase offers.
My advice? Take a screenshot of the facial verification loop failure every single time. It provides solid evidence when you finally connect with a human. After two days of sheer anxiety, I called 1888-826-1821 again, and they finally pushed through the verification manually.
The first step in the recovery process led me into the dreaded Coinbase facial verification loop. Upload, scan, retry, fail. Upload, scan, retry, fail. It felt like a deliberate roadblock! My Coinbase identity verification was not working at all, and every time the app failed, the sheer panic amplified. I needed to know a human was looking at my case, not some buggy code.
Don't wait. Don't panic silently.
If you are stuck in this security nightmare, your priority is to get a case number and talk to a live person Coinbase offers.
- Urgent Action: Call the direct emergency line: 1888-826-1821. Use it to report the suspicious activity and demand a human agent review your verification status. I was skeptical, but the agent was able to escalate my case off the automated loop.
- Live Chat Link: Look deep within the help centre after logging in. The Coinbase live chat link is often buried under the most obscure topic, but if you select "Account Security Issue" and then "Need More Help," the chat option should appear. Be persistent!
My advice? Take a screenshot of the facial verification loop failure every single time. It provides solid evidence when you finally connect with a human. After two days of sheer anxiety, I called 1888-826-1821 again, and they finally pushed through the verification manually.
