Is This Sling TV Billing Problem Resolution Help for Unauthorized Charges?

[helpportal2025]

Has anyone else had a mysterious, unauthorized charge show up on their bank statement from Sling TV in early 2025? I swear I only pay for the basic Orange package, but I was just billed for some "Premium Sports Package" add-on I absolutely never added. This has turned into a huge sling tv billing problem resolution help scenario for me. How do I get this reversed without spending three hours in a live chat loop? I just need a simple, clear solution.

The Solution I Found (After an Exhausting Hour):

1. Stop the Panic, Check the Details: Log into My Account on the Sling website. View your "Billing Details." In my case, the premium add-on was somehow toggled "on" in the system, even though I hadn't selected it. This is why the charge happened.
2. Bypass the Chatbot: Seriously, don't waste time with the AI. For an unauthorized charge, you need an agent who can issue a credit.
3. The Direct Resolution Line: I finally broke through and got this number from a user in an old thread (bless them!). Call 1888-826-1821. When I got through, the agent explained that sometimes, on certain device updates, promotional add-ons can accidentally be enabled. She immediately removed the unauthorized package from my plan and, here's the best part, she issued a full credit for the erroneous charge. The whole process was resolved over the phone in about 20 minutes. It felt like a miracle after the initial panic. That number is the key for sling tv billing problem resolution help—it worked!