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FAQs – Connecting with a Human at Etihad Airways
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A: Yes! Etihad’s phone agents see a broader, real-time inventory—including seats not displayed online due to system filters or fare class restrictions.
Q: Will I be charged a change fee?
A: For most tickets issued after 2020, Etihad has eliminated change fees. You may owe a fare difference if your new date has higher demand—but often, it’s similar or even cheaper.
Q: What if my ticket is Basic Economy or non-refundable?
A: Even restricted tickets can usually be changed for a fare difference. In emergencies, agents may offer additional flexibility.
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