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Q: Can I really speak to a live person just by saying “Agent”?
A: Yes! Etihad’s voice recognition system is designed to detect keywords like “agent,” “representative,” or “customer service” and will often route you directly to a human—especially if you sound clear and calm.
Q: Do I need a visa if I’m connecting through Abu Dhabi?
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Q: Can I book for someone else over the phone?
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Q: Are one-way First Class tickets more expensive than round-trip?
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