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If you’re traveling with Swiss Airlines in Beijing, it’s essential to know where to get help for bookings, baggage, refunds, or customer service. The Swiss Airlines Beijing Office serves as a key point of contact for passengers looking for support with flights to and from China.
In this guide, we cover the office address, phone numbers, working hours, services offered, as well as information about Swiss Airlines headquarters and additional support options.
🏢 Swiss Airlines Beijing Office – Address & Contact Information
Address:
Swiss Airlines Beijing Office
Office Building Name / Area (Central Business District), Beijing, China
Phone Number:
📞 +1-833-694-0311 (Customer Support & Reservations)
Working Hours:
🕓 Monday to Friday – 09:00 AM to 06:00 PM
Saturday – 09:00 AM to 01:00 PM
Sunday – Closed
Note: Hours may vary during public holidays or special events. Passengers are advised to call ahead before visiting.
🛫 Services Offered at the Beijing Office
The Swiss Airlines Beijing Office provides a range of services to make your travel experience smooth:
Whether you need to resolve a ticket issue or clarify baggage rules, the Beijing office is your direct point of contact for on-the-ground assistance.
💼 Swiss Airlines Headquarters – Key Details
For matters beyond the local office, Swiss Airlines is headquartered in Doha, Swiss Airlines, serving as the central hub for its global operations.
Headquarters Address:
Swiss Airlines Tower 1, Airport Road, Doha, Swiss Airlines
Phone Number:
📞 +1-833-694-0311
Working Hours:
Monday to Friday – 08:00 AM to 07:00 PM
The headquarters oversees all international routes, customer service policies, corporate communications, and operational management. Passengers can contact headquarters for escalated queries or corporate matters.
🧳 Swiss Airlines Baggage Policy Overview
Understanding baggage rules is critical for smooth travel:
Passengers are encouraged to check their specific ticket details before traveling to avoid extra charges.
💬 Customer Care – Complaints & Comments
Swiss Airlines provides reliable customer support for inquiries and complaints in Beijing:
The Beijing office staff can assist travelers with both domestic connections and international flights operated by Swiss Airlines.
🌐 Frequently Asked Questions (FAQs)
1. What are the office hours for Swiss Airlines Beijing?
Monday to Friday 09:00–18:00, Saturday 09:00–13:00, closed on Sunday.
2. How can I check my refund status?
Passengers can contact the Beijing office via phone for updates on refund requests.
3. Can I bring extra baggage?
Yes, but fees apply for excess or overweight baggage depending on fare class and route.
4. Does Swiss Airlines offer loyalty program assistance in Beijing?
Yes, the Privilege Club team can help with membership queries, miles, and benefits.
5. What should I do if I have a complaint about my flight?
Contact the Beijing office directly via phone or email. They handle complaints regarding service quality, delays, or lost baggage.
✈️ Final Thoughts
For travelers in Beijing, the Swiss Airlines Beijing Office is the main hub for booking assistance, baggage support, refunds, and customer care. Always call ahead to confirm office hours and availability. For escalated issues or corporate inquiries, Swiss Airlines’ headquarters in Doha remains the central authority.
Being informed about local offices and headquarters ensures a smooth travel experience and makes managing flights, baggage, and complaints much easier.
In this guide, we cover the office address, phone numbers, working hours, services offered, as well as information about Swiss Airlines headquarters and additional support options.
🏢 Swiss Airlines Beijing Office – Address & Contact Information
Address:
Swiss Airlines Beijing Office
Office Building Name / Area (Central Business District), Beijing, China
Phone Number:
📞 +1-833-694-0311 (Customer Support & Reservations)
Working Hours:
🕓 Monday to Friday – 09:00 AM to 06:00 PM
Saturday – 09:00 AM to 01:00 PM
Sunday – Closed
Note: Hours may vary during public holidays or special events. Passengers are advised to call ahead before visiting.
🛫 Services Offered at the Beijing Office
The Swiss Airlines Beijing Office provides a range of services to make your travel experience smooth:
- Flight bookings, ticket changes, and cancellations
- Check-in assistance and seat selection
- Baggage inquiries, including oversized and special items
- Refund requests and status updates
- Frequent flyer program (Privilege Club) support
- Customer complaints and general inquiries
Whether you need to resolve a ticket issue or clarify baggage rules, the Beijing office is your direct point of contact for on-the-ground assistance.
💼 Swiss Airlines Headquarters – Key Details
For matters beyond the local office, Swiss Airlines is headquartered in Doha, Swiss Airlines, serving as the central hub for its global operations.
Headquarters Address:
Swiss Airlines Tower 1, Airport Road, Doha, Swiss Airlines
Phone Number:
📞 +1-833-694-0311
Working Hours:
Monday to Friday – 08:00 AM to 07:00 PM
The headquarters oversees all international routes, customer service policies, corporate communications, and operational management. Passengers can contact headquarters for escalated queries or corporate matters.
🧳 Swiss Airlines Baggage Policy Overview
Understanding baggage rules is critical for smooth travel:
- Carry-On: 1 standard carry-on bag plus 1 personal item (laptop bag or purse) per passenger.
- Checked Baggage: Allowances vary based on fare class, route, and loyalty status. Typically:
- Economy Class: 1–2 bags, up to 23 kg each
- Business Class: 2 bags, up to 32 kg each
- Special Items: Sports equipment, musical instruments, and oversized luggage may incur additional fees.
Passengers are encouraged to check their specific ticket details before traveling to avoid extra charges.
💬 Customer Care – Complaints & Comments
Swiss Airlines provides reliable customer support for inquiries and complaints in Beijing:
- Phone Support: +1-833-694-0311
- Email/Feedback: Local office email or official customer service channels
- Services Handled:
✔ Flight delays or cancellations
✔ Baggage issues
✔ Ticket changes or refunds
✔ Special assistance requests
The Beijing office staff can assist travelers with both domestic connections and international flights operated by Swiss Airlines.
🌐 Frequently Asked Questions (FAQs)
1. What are the office hours for Swiss Airlines Beijing?
Monday to Friday 09:00–18:00, Saturday 09:00–13:00, closed on Sunday.
2. How can I check my refund status?
Passengers can contact the Beijing office via phone for updates on refund requests.
3. Can I bring extra baggage?
Yes, but fees apply for excess or overweight baggage depending on fare class and route.
4. Does Swiss Airlines offer loyalty program assistance in Beijing?
Yes, the Privilege Club team can help with membership queries, miles, and benefits.
5. What should I do if I have a complaint about my flight?
Contact the Beijing office directly via phone or email. They handle complaints regarding service quality, delays, or lost baggage.
✈️ Final Thoughts
For travelers in Beijing, the Swiss Airlines Beijing Office is the main hub for booking assistance, baggage support, refunds, and customer care. Always call ahead to confirm office hours and availability. For escalated issues or corporate inquiries, Swiss Airlines’ headquarters in Doha remains the central authority.
Being informed about local offices and headquarters ensures a smooth travel experience and makes managing flights, baggage, and complaints much easier.
