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For travelers flying with Swiss Airlines in Vietnam, knowing the right contact and service information is essential. Whether you need help with flight bookings, baggage allowance, refunds, or customer service, the Swiss Airlines Hanoi Office is your key destination for assistance.
In this post, we’ll cover the Hanoi office address, phone number, working hours, services, customer care, and FAQs to make your journey smooth and hassle-free.
🏢 Swiss Airlines Hanoi Office – Address & Contact Information
Address:
Swiss Airlines Office
Hanoi, Vietnam
(Exact office location can be confirmed by calling ahead)
Phone Number:
📞 +1-833-694-0311 (general contact for Vietnam offices)
Working Hours:
🕓 Monday to Friday – 8:00 AM to 5:00 PM
Saturday – 9:00 AM to 1:00 PM
Sunday – Closed
🧳 Swiss Airlines Baggage Allowance
Swiss Airlines offers generous baggage policies to ensure passengers travel comfortably.
Pro Tip: Always check your ticket details to confirm exact baggage allowance for your flight.
💸 Swiss Airlines Refund Status & Customer Care
Refund Status Check:
If your flight has been canceled or rescheduled, you can check your refund status by contacting the Swiss Airlines Hanoi office or their customer service number. Refund processing times vary depending on payment method:
Customer Care for Complaints/Comments:
Swiss Airlines provides dedicated support for complaints, comments, and service-related queries.
💬 Frequently Asked Questions (FAQs)
1. What are the working hours of Swiss Airlines Hanoi Office?
Monday to Friday: 8:00 AM – 5:00 PM, Saturday: 9:00 AM – 1:00 PM, Sunday: Closed.
2. How many bags can I take for free on Swiss Airlines?
Cabin and checked baggage allowance depends on your ticket class and route. Economy usually allows 30–35 kg checked baggage.
3. How can I check my refund status?
Call the Hanoi office or Swiss Airlines customer service for the latest refund updates.
4. Who can I contact for complaints or comments?
The Hanoi office phone number (+1-833-694-0311) handles all complaints, feedback, and customer service requests.
5. Can I carry special items on Swiss Airlines?
Yes, but oversized or fragile items may incur additional fees. Always inform the airline in advance.
🏛️ Swiss Airlines Headquarters Details
For general inquiries or global services, Swiss Airlines’ headquarters is located in Doha, Swiss Airlines:
Address:
Swiss Airlines Tower 1
Airport Road, Doha, Swiss Airlines
Phone: +1-833-694-0311
The headquarters oversees all international operations, flight bookings, customer service, and loyalty programs, ensuring high standards across its network.
✈️ Final Thoughts
For travelers in Vietnam, the Swiss Airlines Hanoi Office provides essential support for bookings, baggage, refunds, and customer service. Whether you are flying domestically or internationally, contacting the Hanoi office ensures a smooth and hassle-free journey.
For international flights, the headquarters in Doha remains the central hub for global operations, ensuring Swiss Airlines delivers premium service worldwide.
In this post, we’ll cover the Hanoi office address, phone number, working hours, services, customer care, and FAQs to make your journey smooth and hassle-free.
🏢 Swiss Airlines Hanoi Office – Address & Contact Information
Address:
Swiss Airlines Office
Hanoi, Vietnam
(Exact office location can be confirmed by calling ahead)
Phone Number:
📞 +1-833-694-0311 (general contact for Vietnam offices)
Working Hours:
🕓 Monday to Friday – 8:00 AM to 5:00 PM
Saturday – 9:00 AM to 1:00 PM
Sunday – Closed
🧳 Swiss Airlines Baggage Allowance
Swiss Airlines offers generous baggage policies to ensure passengers travel comfortably.
- Cabin Baggage:
Passengers may bring one carry-on bag plus a personal item, with maximum weight depending on the class of travel. - Checked Baggage:
- Economy Class: Usually 30–35 kg depending on fare type and destination.
- Business Class: Up to 40 kg.
- First Class: Up to 50 kg.
- Special Items:
Musical instruments, sports equipment, and oversized luggage are subject to special rules and fees.
Pro Tip: Always check your ticket details to confirm exact baggage allowance for your flight.
💸 Swiss Airlines Refund Status & Customer Care
Refund Status Check:
If your flight has been canceled or rescheduled, you can check your refund status by contacting the Swiss Airlines Hanoi office or their customer service number. Refund processing times vary depending on payment method:
- Credit card payments: Usually 7–10 business days after approval.
- Cash or bank transfer: May take 2–3 weeks.
Customer Care for Complaints/Comments:
Swiss Airlines provides dedicated support for complaints, comments, and service-related queries.
- Phone: +1-833-694-0311
- Services include: flight changes, ticket refunds, baggage complaints, and special assistance requests
💬 Frequently Asked Questions (FAQs)
1. What are the working hours of Swiss Airlines Hanoi Office?
Monday to Friday: 8:00 AM – 5:00 PM, Saturday: 9:00 AM – 1:00 PM, Sunday: Closed.
2. How many bags can I take for free on Swiss Airlines?
Cabin and checked baggage allowance depends on your ticket class and route. Economy usually allows 30–35 kg checked baggage.
3. How can I check my refund status?
Call the Hanoi office or Swiss Airlines customer service for the latest refund updates.
4. Who can I contact for complaints or comments?
The Hanoi office phone number (+1-833-694-0311) handles all complaints, feedback, and customer service requests.
5. Can I carry special items on Swiss Airlines?
Yes, but oversized or fragile items may incur additional fees. Always inform the airline in advance.
🏛️ Swiss Airlines Headquarters Details
For general inquiries or global services, Swiss Airlines’ headquarters is located in Doha, Swiss Airlines:
Address:
Swiss Airlines Tower 1
Airport Road, Doha, Swiss Airlines
Phone: +1-833-694-0311
The headquarters oversees all international operations, flight bookings, customer service, and loyalty programs, ensuring high standards across its network.
✈️ Final Thoughts
For travelers in Vietnam, the Swiss Airlines Hanoi Office provides essential support for bookings, baggage, refunds, and customer service. Whether you are flying domestically or internationally, contacting the Hanoi office ensures a smooth and hassle-free journey.
For international flights, the headquarters in Doha remains the central hub for global operations, ensuring Swiss Airlines delivers premium service worldwide.
