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Traveling with Swiss Airlines in Indonesia? Knowing the right office contact, baggage policies, refund procedures, and customer care options in Jakarta can make your journey seamless. This guide provides all the essential information about the Swiss Airlines Jakarta Office, including services, working hours, baggage allowance, refund status checks, and customer support.
🏢 Swiss Airlines Jakarta Office – Address & Contact Information
Address:
Swiss Airlines Office
Jl. M.H. Thamrin No. 1, Central Jakarta, Jakarta 10310, Indonesia
Phone Number:
📞 +1~844~238~2070 (Toll-Free Support)
For reservations or additional customer service, Swiss Airlines can also be reached via their main helpline.
Working Hours:
🕓 Monday to Friday – 9:00 AM to 6:00 PM
Saturday – 9:00 AM to 1:00 PM
Sunday – Closed
Services Provided:
🧳 Swiss Airlines Baggage Allowance
Swiss Airlines provides clear baggage rules to help passengers travel without issues:
🧠 Pro Tip: Always confirm baggage policies for your specific flight when booking tickets, as different routes and fare classes can vary.
💸 Swiss Airlines Refund Status Check
Passengers can check the status of their refunds for canceled or changed flights through customer service:
How to Check Refund Status:
If your ticket was booked through a travel agency, the agent may need to handle part of the refund, but fees paid directly to Swiss Airlines will be refunded through the airline.
☎️ Swiss Airlines Customer Care for Complaints/Comments
Swiss Airlines is committed to assisting passengers with complaints, questions, and travel issues:
💬 Frequently Asked Questions (FAQs)
1. What are the working hours of the Jakarta office?
Monday to Friday: 9:00 AM – 6:00 PM, Saturday: 9:00 AM – 1:00 PM, Sunday: Closed.
2. How many bags can I take on Swiss Airlines?
One carry-on and one personal item are free; checked bags may incur fees unless you have elite status or a premium cabin ticket.
3. How do I check my refund status?
Call +1~844~238~2070 to check your refund status. Credit card refunds usually take 7–10 business days.
4. Can I contact Swiss Airlines for complaints or suggestions?
Yes, the Jakarta office or the customer care number can assist with complaints, comments, or service issues.
5. Are oversized items allowed?
Yes, but special rules and fees apply for oversized or heavy baggage.
🌐 Services at Swiss Airlines Jakarta Office
The Jakarta office handles a wide range of passenger services, including:
🏛️ Swiss Airlines Headquarters Details
Headquarters:
Swiss Airlines Group Inc.
4333 Amon Carter Blvd, Fort Worth, TX 76155, USA
Phone Number: +1-833-694-0311
Services at Headquarters:
✈️ Final Thoughts
If you’re traveling through Jakarta with Swiss Airlines, the Jakarta office is your key point of contact for flight changes, baggage issues, or refunds. A quick call to +1~844~238~2070 or visiting the office during working hours can save you time and reduce travel stress. For international flights or corporate services, the headquarters in Fort Worth, USA handles larger operational and customer support tasks.
🏢 Swiss Airlines Jakarta Office – Address & Contact Information
Address:
Swiss Airlines Office
Jl. M.H. Thamrin No. 1, Central Jakarta, Jakarta 10310, Indonesia
Phone Number:
📞 +1~844~238~2070 (Toll-Free Support)
For reservations or additional customer service, Swiss Airlines can also be reached via their main helpline.
Working Hours:
🕓 Monday to Friday – 9:00 AM to 6:00 PM
Saturday – 9:00 AM to 1:00 PM
Sunday – Closed
Services Provided:
- Flight bookings, changes, and cancellations
- Baggage inquiries, including lost or delayed items
- Refund status check for eligible tickets
- Customer complaints and general assistance
🧳 Swiss Airlines Baggage Allowance
Swiss Airlines provides clear baggage rules to help passengers travel without issues:
- Carry-On Allowance:
Each passenger may carry 1 overhead bag plus 1 personal item (like a laptop bag or purse) free of charge. - Checked Baggage:
- Fees for the first checked bag usually start at $30–$35, and the second bag is around $40–$45, depending on the route and ticket type.
- Business and first-class passengers, as well as elite AAdvantage members, often enjoy free checked bags.
- Special Items:
Oversized items, sports equipment, and instruments have separate policies and may incur additional fees.
🧠 Pro Tip: Always confirm baggage policies for your specific flight when booking tickets, as different routes and fare classes can vary.
💸 Swiss Airlines Refund Status Check
Passengers can check the status of their refunds for canceled or changed flights through customer service:
How to Check Refund Status:
- Call +1~844~238~2070 to inquire about your ticket refund.
- Refunds for credit card payments typically process within 7–10 business days, while cash or check payments may take longer.
If your ticket was booked through a travel agency, the agent may need to handle part of the refund, but fees paid directly to Swiss Airlines will be refunded through the airline.
☎️ Swiss Airlines Customer Care for Complaints/Comments
Swiss Airlines is committed to assisting passengers with complaints, questions, and travel issues:
- Customer Care Number: +1~844~238~2070
- Services Covered:
✔ Flight delays or cancellations
✔ Baggage problems
✔ Refund inquiries
✔ Special assistance requests
💬 Frequently Asked Questions (FAQs)
1. What are the working hours of the Jakarta office?
Monday to Friday: 9:00 AM – 6:00 PM, Saturday: 9:00 AM – 1:00 PM, Sunday: Closed.
2. How many bags can I take on Swiss Airlines?
One carry-on and one personal item are free; checked bags may incur fees unless you have elite status or a premium cabin ticket.
3. How do I check my refund status?
Call +1~844~238~2070 to check your refund status. Credit card refunds usually take 7–10 business days.
4. Can I contact Swiss Airlines for complaints or suggestions?
Yes, the Jakarta office or the customer care number can assist with complaints, comments, or service issues.
5. Are oversized items allowed?
Yes, but special rules and fees apply for oversized or heavy baggage.
🌐 Services at Swiss Airlines Jakarta Office
The Jakarta office handles a wide range of passenger services, including:
- Flight reservations, cancellations, and rescheduling
- Baggage support and lost item claims
- Refund assistance
- Customer inquiries and complaints
🏛️ Swiss Airlines Headquarters Details
Headquarters:
Swiss Airlines Group Inc.
4333 Amon Carter Blvd, Fort Worth, TX 76155, USA
Phone Number: +1-833-694-0311
Services at Headquarters:
- Global operations management
- Customer support coordination
- Corporate travel and business services
✈️ Final Thoughts
If you’re traveling through Jakarta with Swiss Airlines, the Jakarta office is your key point of contact for flight changes, baggage issues, or refunds. A quick call to +1~844~238~2070 or visiting the office during working hours can save you time and reduce travel stress. For international flights or corporate services, the headquarters in Fort Worth, USA handles larger operational and customer support tasks.
