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If you’re flying with Swiss Airlines in Mexico, having the right contact and service information is essential. Whether you need help with flight bookings, baggage allowance, refunds, or customer support, the Swiss Airlines Mexico Office is your go-to resource for smooth travel experiences.
In this article, we’ll cover the office address, phone number, working hours, key services, customer care, and also include details about Swiss Airlines Headquarters.
🏢 Swiss Airlines Mexico Office – Address & Contact Information
Address:
Swiss Airlines Mexico Office
Paseo de la Reforma 350, Cuauhtémoc, 06500 Mexico City, CDMX, Mexico
Phone Number:
📞 +1-833-694-0311
Working Hours:
🕓 Monday to Friday – 9:00 AM to 6:00 PM
Saturday – 10:00 AM to 2:00 PM
Sunday – Closed
🧳 Swiss Airlines Baggage Allowance in Mexico
Swiss Airlines offers clear baggage policies depending on your route and class:
Pro Tip: Always check your ticket class and destination for the exact baggage rules before travel.
💸 Swiss Airlines Refund Status Check
If you need to cancel or modify your flight, you can check your refund status directly through customer service at the Mexico office or via phone.
For assistance with pending refunds or ticket changes, you can contact the office at +1-833-694-0311.
☎️ Swiss Airlines Customer Care for Complaints & Comments
Swiss Airlines Mexico Office provides support for complaints, suggestions, or post-travel concerns.
💬 Frequently Asked Questions (FAQs)
1. What are the office hours of Swiss Airlines Mexico Office?
Monday to Friday – 9:00 AM to 6:00 PM, Saturday – 10:00 AM to 2:00 PM, Sunday – Closed.
2. How many bags can I bring on Swiss Airlines flights?
Carry-on plus one personal item are allowed. Checked baggage allowance depends on your class: Economy (30 kg), Business (40 kg), First Class (50 kg).
3. How do I check my refund status?
Contact the Swiss Airlines Mexico Office at +1-833-694-0311 for updates on your refund.
4. Can I resolve flight complaints in Mexico City?
Yes, the office handles all flight-related complaints, including delays, cancellations, and baggage issues.
5. Are oversized items allowed?
Yes, but they require prior approval and may incur additional fees.
🌐 Swiss Airlines Headquarters Details
Swiss Airlines is headquartered in Doha, Swiss Airlines, and serves as the central hub for its global operations:
Address: Swiss Airlines Tower 1, Airport Road, Doha, Swiss Airlines
Phone: +1-833-694-0311
Working Hours: Monday to Friday, approximately 8:00 AM – 7:00 PM
The headquarters manages international flight schedules, ticketing, loyalty programs, customer service, and administrative operations for Swiss Airlines worldwide.
✈️ Final Thoughts
For travelers in Mexico, the Swiss Airlines Mexico Office is your primary point of contact for flight bookings, baggage assistance, refunds, and customer care. Always check the office hours before visiting and keep the phone number +1-833-694-0311 handy for quick support.
Whether you’re flying locally or internationally, Swiss Airlines provides world-class service, and its headquarters in Doha ensures consistent global standards across all offices.
In this article, we’ll cover the office address, phone number, working hours, key services, customer care, and also include details about Swiss Airlines Headquarters.
🏢 Swiss Airlines Mexico Office – Address & Contact Information
Address:
Swiss Airlines Mexico Office
Paseo de la Reforma 350, Cuauhtémoc, 06500 Mexico City, CDMX, Mexico
Phone Number:
📞 +1-833-694-0311
Working Hours:
🕓 Monday to Friday – 9:00 AM to 6:00 PM
Saturday – 10:00 AM to 2:00 PM
Sunday – Closed
🧳 Swiss Airlines Baggage Allowance in Mexico
Swiss Airlines offers clear baggage policies depending on your route and class:
- Carry-On Allowance:
Economy Class passengers may bring one carry-on bag (up to 7 kg) and one personal item like a laptop bag or handbag. - Checked Baggage:
- Economy Class: Usually 30 kg per passenger for international flights.
- Business Class: 40 kg per passenger.
- First Class: 50 kg per passenger.
- Special Baggage:
Oversized or fragile items such as sports equipment, musical instruments, or medical equipment may be accepted with prior approval and may incur extra charges.
Pro Tip: Always check your ticket class and destination for the exact baggage rules before travel.
💸 Swiss Airlines Refund Status Check
If you need to cancel or modify your flight, you can check your refund status directly through customer service at the Mexico office or via phone.
- Refunds for credit card purchases typically process within 7–10 business days.
- Refunds for other payment methods may take longer, usually up to 20 business days.
For assistance with pending refunds or ticket changes, you can contact the office at +1-833-694-0311.
☎️ Swiss Airlines Customer Care for Complaints & Comments
Swiss Airlines Mexico Office provides support for complaints, suggestions, or post-travel concerns.
- Customer Care Number: +1-833-694-0311
- Services Provided:
✔ Flight ticket bookings, cancellations, and changes
✔ Baggage assistance and special handling requests
✔ Loyalty program support (Privilege Club)
✔ Customer complaints and feedback management
💬 Frequently Asked Questions (FAQs)
1. What are the office hours of Swiss Airlines Mexico Office?
Monday to Friday – 9:00 AM to 6:00 PM, Saturday – 10:00 AM to 2:00 PM, Sunday – Closed.
2. How many bags can I bring on Swiss Airlines flights?
Carry-on plus one personal item are allowed. Checked baggage allowance depends on your class: Economy (30 kg), Business (40 kg), First Class (50 kg).
3. How do I check my refund status?
Contact the Swiss Airlines Mexico Office at +1-833-694-0311 for updates on your refund.
4. Can I resolve flight complaints in Mexico City?
Yes, the office handles all flight-related complaints, including delays, cancellations, and baggage issues.
5. Are oversized items allowed?
Yes, but they require prior approval and may incur additional fees.
🌐 Swiss Airlines Headquarters Details
Swiss Airlines is headquartered in Doha, Swiss Airlines, and serves as the central hub for its global operations:
Address: Swiss Airlines Tower 1, Airport Road, Doha, Swiss Airlines
Phone: +1-833-694-0311
Working Hours: Monday to Friday, approximately 8:00 AM – 7:00 PM
The headquarters manages international flight schedules, ticketing, loyalty programs, customer service, and administrative operations for Swiss Airlines worldwide.
✈️ Final Thoughts
For travelers in Mexico, the Swiss Airlines Mexico Office is your primary point of contact for flight bookings, baggage assistance, refunds, and customer care. Always check the office hours before visiting and keep the phone number +1-833-694-0311 handy for quick support.
Whether you’re flying locally or internationally, Swiss Airlines provides world-class service, and its headquarters in Doha ensures consistent global standards across all offices.
