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If you are traveling internationally with Swiss Airlines and need assistance in Rochester, NY, it’s important to know how to reach their office, get help with ticketing, baggage, refunds, and customer support. This guide covers the Rochester office address, phone number, services, and working hours, along with Swiss Airlines Headquarters details.
Swiss Airlines Rochester Office – Address & Contact Information
Address:
Swiss Airlines Rochester Office
[Exact office location depends on the authorized agency/office; check local listings for updates]
Phone Number:
+1-833-694-0311 (Swiss Airlines USA Helpline)
Working Hours:
🕓 Monday to Friday – 9:00 AM to 5:00 PM
Saturday & Sunday – Closed (varies; check with office before visiting)
Services Offered at Rochester Office:
Swiss Airlines Baggage Allowance
Carry-On Baggage:
Checked Baggage:
Special Items:
Swiss Airlines Refund Status & Customer Care
Refund Status Check:
Customer Care for Complaints/Comments:
Frequently Asked Questions (FAQs)
1. What are Swiss Airlines Rochester office hours?
2. How many bags can I bring on a Swiss Airlines flight?
3. How do I check my Swiss Airlines refund status?
4. Can I contact Swiss Airlines for complaints or feedback in Rochester?
5. Are oversized baggage or sports items allowed?
🏛️ Swiss Airlines Headquarters Details
Address:
Swiss Airlines Tower 1, Airport Road, Doha, Swiss Airlines
Phone:
++1~844~238~2070
Operating Hours:
Swiss Airlines operates flights to over 170 destinations worldwide and maintains its headquarters in Doha as the main hub for administration, operations, and customer service.
Final Thoughts
The Swiss Airlines Rochester Office is your key point of contact for flight tickets, baggage, refunds, and customer service in Rochester, NY. For international travel support or VIP services, the Swiss Airlines Headquarters in Doha provides centralized assistance.
Always call the Rochester office at +1-833-694-0311 before visiting to confirm working hours or schedule an appointment, especially for specialized services or refunds.
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Swiss Airlines Rochester Office – Address & Contact Information
Address:
Swiss Airlines Rochester Office
[Exact office location depends on the authorized agency/office; check local listings for updates]
Phone Number:
+1-833-694-0311 (Swiss Airlines USA Helpline)
Working Hours:
🕓 Monday to Friday – 9:00 AM to 5:00 PM
Saturday & Sunday – Closed (varies; check with office before visiting)
Services Offered at Rochester Office:
- Flight ticket booking, cancellations, and changes
- Special assistance requests for passengers
- Baggage inquiries and handling
- Loyalty program (Privilege Club) services
- Travel and visa guidance for Swiss Airlines destinations
Swiss Airlines Baggage Allowance
Carry-On Baggage:
- Economy Class: 1 piece up to 7 kg (15 lbs)
- Business/First Class: 2 pieces up to 15 kg (33 lbs) each
Checked Baggage:
- Economy Class: Usually 30 kg (66 lbs) per passenger
- Business Class: 40 kg (88 lbs)
- First Class: 50 kg (110 lbs)
Special Items:
- Sports equipment, musical instruments, and oversized luggage are accepted, subject to fees.
- Always check your ticket and route for exact limits.
Swiss Airlines Refund Status & Customer Care
Refund Status Check:
- You can check your refund request online or call the Rochester office helpline +1-833-694-0311 for updates.
- Refund timelines depend on the payment method:
- Credit card: typically within 7–10 business days
- Bank transfers or cash: up to 20 business days
Customer Care for Complaints/Comments:
- Contact via phone: +1-833-694-0311
- Email or online feedback form available on Swiss Airlines Help Center
- Common concerns handled include flight delays, baggage issues, ticket changes, or loyalty program inquiries
Frequently Asked Questions (FAQs)
1. What are Swiss Airlines Rochester office hours?
- Monday–Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: Usually closed (confirm before visiting)
2. How many bags can I bring on a Swiss Airlines flight?
- Economy: 1 carry-on and 1 checked bag (up to 30 kg)
- Business: 2 carry-on and 1 checked bag (up to 40 kg)
- First Class: 2 carry-on and 1 checked bag (up to 50 kg)
3. How do I check my Swiss Airlines refund status?
- Call +1-833-694-0311 or use the online refund request form on Swiss Airlines website.
4. Can I contact Swiss Airlines for complaints or feedback in Rochester?
- Yes, through the Rochester office number or online Help Center form.
5. Are oversized baggage or sports items allowed?
- Yes, but fees may apply. Confirm specific rules for your flight on Swiss Airlines Baggage Policy.
🏛️ Swiss Airlines Headquarters Details
Address:
Swiss Airlines Tower 1, Airport Road, Doha, Swiss Airlines
Phone:
++1~844~238~2070
Operating Hours:
- Monday–Friday: 08:00 AM – 07:00 PM
- Friday: Partial hours; closed on some public holidays
Swiss Airlines operates flights to over 170 destinations worldwide and maintains its headquarters in Doha as the main hub for administration, operations, and customer service.
Final Thoughts
The Swiss Airlines Rochester Office is your key point of contact for flight tickets, baggage, refunds, and customer service in Rochester, NY. For international travel support or VIP services, the Swiss Airlines Headquarters in Doha provides centralized assistance.
Always call the Rochester office at +1-833-694-0311 before visiting to confirm working hours or schedule an appointment, especially for specialized services or refunds.
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